Terms & Conditions
Refund Policy
14 days for a full refund
28 days for gift card
We have the right to refuse any returns that have not been returned in the way in which it was sold to the customer.
Should there be any sign of wear an exchange will not be valid.
Please keep in mind sale items are not entitled to a cash refund and if returned are only eligible for credit in the form of a gift voucher for use on the website.
In cases where a refund is agreed, please be aware that this can take between 10-14 days to be refunded back to you. A refund will always be processed back to the original payment method that was made during purchase.
Delivery costs are non-refundable.
The customer is responsible for returning the item back to our returns address, postage costs are to be paid by the customer and tracking for the parcel is always recommended.
Delivery
Delivery is through First Class Royal Mail and will normally take 1-3 working days (UK Mainland) once the item has been dispatched. Delays may be possible during busy times and this is outwith our control. If you are in a rush to get something, faster shipping arrangements may be possible if you contact the business before ordering.
Shipping within United Kingdom: £3.95 - £5.95 - depending on order weight.
Shipping to the rest of the EU: £17 flat rate.
Spend over £150 for free shipping within the United Kingdom.
Local pickup at store - Free
Shopping Online
Shopping on the Becca Mac website is a completely different process to shopping in store which in turn means that items purchased via the website can not be refunded or exchanged through the in store till system.
You may drop your website purchase off and it will be put to the office where it will be refunded within 7-14 days.
All members of staff have the right to refuse any refunds or exchanges through the in store till if the purchase was originally made online.
Mystery Bags
Mystery Bags are Non Returnable and Non Exchangeable. The Customer is agreeing to receive random picked items to a certain value by purchasing a mystery bag and the conditions are not flexible.